Frequently Asked Questions
- Am I buying used furniture?
- Is the showroom open to the public?
- Do you offer design consultation?
- How do I buy an item I have found online?
- How do I get an estimate for refinishing or restoration?
- What if a piece I like was sold?
- What payment methods do you accept?
- Can I take a piece on trial?
- Can I put items on hold?
- What if I want to change the fabric or finish on a piece i am buying?
- What is your return policy?
- What kind of guarantee is offered on your products?
- Do you offer shipping for all of your items?
- How long does it take to receive a custom order?
- Why are some items so expensive to ship?
- What if my piece is delivered damaged?
- Are prices negotiable?
- Do you offer trade accounts or a designer discount?
- Why are some items so expensive?
- What if i have furniture to sell?
All items at carrocel have some form of history, with some pieces dating back to the 1800s. We purchase pieces from knowledgable buyers and vendors world wide, so we can ensure that we offer a unique and diverse selection of product.
Is the showroom open to the public?
Yes, the showroom is open daily for public viewing. Appointments are not necessary, but are an option for projects or items that may need special attention.
Do you offer design consultation?
While we do not offer official design consultations, you are welcome to use the resources we have available in our showroom. Our sales staff can assist you with finding examples of finishes or fabric options that fit the description of your vision.
How do I buy an item I have found online?
Items online can be purchased by phone or email request. The item number should be included in your inquiry so that a quotation or invoice may be prepared for final review.
How do I get an estimate for refinishing or restoration?
Start by emailing photos of the pieces you are interested in having an estimate for, along with a little bit of information about what you would like us too look after. You can usually expect a reply within
48 hours of your initial request. While we do our best to give you the most accurate estimate possible, all prices are subject to inspection. If we feel like we need a closer look at your furniture, we will ask to schedule an in home estimate.
What if a piece I like was sold?
While a lot of our products are unique and one of a kind, many antiques can be sourced again based on time period or style. Depending on the nature of the request, if a suitable substitute can’t be found, the option for custom building may be explored.
What payment methods do you accept?
Mastercard, visa, paypal, cash or cheque are always accepted. For customers outside of canada, american express can be accepted.
Yes, trials are available for items for up to a 5 day period on weekdays only. A record of your credit card information is required for the duration of the trial, and will only be used upon purchase. Credit card information will not be kept on file following the expiry of the trial or purchase of items.
Yes, items can be put on hold for up to 5 days. Holds may be extended upon request prior to the expiry of the existing hold up to one time (for a maximum of 10 days). Items requested to be on hold for more than 10 days are subject to sale.
What if I want to change the fabric or finish on a piece I am buying?
All items in the showroom can be modified to your taste. Pricing for restoration or upholstery is not included in the listed price unless otherwise specified.
All sales are final, except purchases of floor items. Floor items may be returned within 48 hours but are subject to a 15% restocking fee. Damaged items will not be accepted.
What kind of guarantee is offered on your products?
The carrocel guarantee is a statement of our confidence in the quality of our products. It’s a promise to our customers that we stand behind that quality every time.
Do you offer shipping for all of your items?
Yes, shipping is available on all items world wide. We can obtain a shipping quotation with a list of the items desired along with the delivery address. Cost for shipping in the gta is based on location and size of delivery.
How long does it take to receive a custom order?
Custom orders vary greatly in scale and design, so the amount of time required for each project can be different for each project. Lead times will be discussed at start of planning, with major deadlines being accommodated as best as possible.
Why are some items so expensive to ship?
There are many factors incorporated into the cost of shipping. Taxes, border fees, packaging, fuel and insurance are some of the many items included in the shipping costs.
What if my piece is delivered damaged?
All items undergo a thorough inspection prior to packaging. We take all precautions necessary in order to ensure all items arrive safely, but we recommend that you perform your own inspection upon receipt and bring any issues to our attention immediately. We understand that there can be unforeseen issues and we will always do our best to ensure customer satisfaction.
Given the unique nature and high value of our product offerings, we are unable to negotiate prices on most items.
Do you offer trade accounts or a designer discount?
While trade accounts are not offered, designer discounts are given upon approval of appropriate credentials. Designers should inquire about the approval process via email.
Why are some items so expensive?
At carrocel we offer a quality product that is often imitated but never duplicated. The one of a kind pieces that we offer are well crafted, timeless originals that are not widely available anymore. We have worked to maintain the classic beauty.
What if i have furniture to sell?
Unfortunately, we do not purchase furniture privately however, we are more than happy to refer you to furniture consignment stores or offer recommendations on how to sell your furniture.
